Can you send me catalogues?

Yes. We supply e-catalogues and specification of our products by Email with full details, and we can send you the original catalogues with the first order.

What should I do when the product is malfunctioning?

We are sorry for the malfunction of the product and we do apology for the inconvenience caused to you. Please report the malfunction to our international service center (edan@edanins.com), providing the following information, so that our service engineers will figure out the problem, and provide you the final solution for the malfunction. a) Product name, Model No, Series No. b) Purchase date c) your company’s detail contact information d) Complete description of the malfunction, better wit

How can I get the price list?

Edanins price list is based on EXW Shenzhen. We can send you the price list when you need it. We also have the quotation based on CIF/FOB term, which would be made particularly for you according to the order quantity & destination port.

How to be the distributor or agent of EDANINS?

Edanins attaches great importance to good relationships with its customers. When we meet with new customers, we will ask them to introduce their companies, markets and business scope first. Then after the first formal order, we will discuss further about distributorship.

How do you ship out the goods?

Usually we will ship out small items by air and big & heavy items by sea. We will discuss with the customers about the shipping methods when they place orders.

Can I get my goods by express?

Yes, Edanins will use any express companies to deliver the goods if the customer need (If they have services in China).

What certificates you have for international market?

Edanins have the trusty quality certificates for the international market, which include ISO 13485 and Free Sales certificate.

Thermal Printer Maintenance？

Residue and dirt on the thermal printer could affect the clarity of printing out ECG trace. To clean the thermal printer, you are required to open the paper magazine and clean the printer head with soft cotton swab moistened with alcohol. Do not use an abrasive cleanser, paper or shop cloth to clean the print head as damage may occur to the heating elements. Thermal printer maintenance should be done at least once a month