Warranty policy

Edanins provides after-sale service warranty for the products, 18 months for main unit, 6 months for accessories, from the date of the delivery.(date shown on the AWB or B/L). 

 For the maintenance caused by non-artificial factor within warranty, edanins provides replacing parts free of charge after receiving the defective report from the customer.

The following items are excluded from coverage by the warranty:

1. Any damage which results from operation other than specified in the Operator’s Manual, either intentionally or by error, or repair or maintenance by anyone other than Edanins and its distributors.

2. Any situation where the original Edanins serial number label or product identification markings have been altered or removed;

3. Consumable materials specified in service manuals, including but not limited to paper, electrode, disposable or one-off materials, sampling materials, or adapter, filter, lamp, and probe.

4. Any damage resulting from improper storage or transport.

5. Any products of any other manufacturer.

After service procedure:

In case of an after-sales service claim, the Customer should fill out a Service Claim Form* with detailed information including but not limited to: (i) Model Name; (ii) Serial Number (S/N); (iii) Specific trouble condition. Edanins should have no obligations to accept any service claims without the receipt of fulfilled Service Claim Form.

* A blank Service Claim Form is available at Download Page

Once a fully filled Service Claim Form is received, Edanins will notice the Customer and offer a solution within three working days. The service claim will be followed up on the following two occasions:

Within Warranty:

There are two options given:

a) After receiving the Return Materials Authorization from Edanins, the Customer sends to Edanins the defective part(s) and informs the shipment tracking number, and then Edanins will dispatch replacement part(s) to assigned address with confirmed shipping invoice(s).

b) The Customer signs a Declaration Form and sends the copy to Edanins.
By either email or fax, this Declaration Form is legally certificated to guarantee that the Customer will return the defective part(s) to Edanins on time. Edanins will, at this stage, dispatch the replacing part(s) with confirmed shipping invoice(s).

Out of Warranty:

a) After receiving the Return Materials Authorization from Edanins, The Customer sends defective part(s) to Edanins. Edanins will analyze the degree of trouble condition and offer a quotation to The Customer of either repairing defective part(s) or making replacement(s). Once the maintenance fee is invoiced and paid, Edanins will dispatch parts to assigned address.

Freight policy:

1. Within Warranty:

edanins is responsible for the freight & insurance charges of the shipment from edanins to the customer.

The customer is responsible for the freight & insurance charges of the shipment to edanins (this includes custom charges)

 
2. Out of Warranty:

The customer is responsible for any freight & insurance charges for returned product.
 To the failure part or unit out of warranty, edanins can provide repair service and the parts for replacing under the value of commercial invoice.

Return policy

Return procedure

In the event that it becomes necessary to return a unit to Edanins. The following procedure should be followed:

1.Obtain return authorization. Contact the Edanins Service Department and obtain a customer service authorization number. Edanins number must appear on the outside of the shipping container. Return shipments will not be accepted if Edanins number is not clearly visible. Please provide the model number, serial number, and a brief description of the reason for return.

2.Freight policy. The customer is responsible for freight charges when equipment is shipped to Eanins for service(this includes customs charges).

After sale service application form